Return Policy

Overview guarantees your absolute 100% satisfaction. Should you wish to return a purchase for any reason within our 60 Day Satisfaction Guarantee period you must Contact Us first. Please note: We can not accept returns for Short Term and Long Term Radon Test Kits if the manufacturer pre-sealed packaging has been opened.

Please see our Product Return page for specific information concerning the type of return you are requesting.

When you are ready to proceed with your return request, send an email to [email protected]. Please include the following:

  • Name Originally Used to Place the Order
  • Email Address Used to Place Order
  • Invoice Number (if available)
  • Reason for the Return
  • Whether You Wish for Replacement, Refund or Exchange

Once we have received your email, we will provide you with instructions on how to proceed (usually within one business day).

How to Package and Ship Your Return:

When returning an item, please place ALL components of the product you received back into the manufacturer packaging (including instruction booklets or any other materials). If you have discarded the manufacturer's packaging, please place ALL components in packaging that is equally secure. Next, pack the product securely in the box that it was originally shipped to you in. This will protect the merchandise and manufacturer packaging from damage. If you have discarded the shipping box, please pack the product in a box that is equally secure. If the product was shipped to you in a bubble mailer, you may use a small box or bubble mailer for the return. Please include the original packing list or a note with your contact information so we know the return is from you. For your protection, we suggest using a traceable shipping carrier such as FedEx or UPS. You may also wish to insure your return for its full value. We are not responsible for packages that are lost or damaged in transit back to our warehouse.

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